Order Processing & Dispatch Timelines

SHYFT aims to process and dispatch all eligible orders within the timelines mentioned below:

• Standard non-customized orders are generally processed and dispatched within 2–4 business days.
• Customized, embroidered, or personalized products may require approximately 5–10 business days for processing and dispatch.
• Orders placed during sale periods, festive periods, promotional campaigns, product launches, or high-volume periods may experience additional processing timelines.
• Orders placed on Sundays or public holidays may be processed on the next working business day.

Dispatch timelines are indicative and may vary depending on stock availability, operational circumstances, customization requirements, quality checks, courier availability, and other factors.

Delivery Timelines

Estimated delivery timelines are displayed during checkout and may vary depending on customer location, courier partner availability, regional restrictions, weather conditions, operational delays, and serviceability.

While SHYFT strives to ensure timely deliveries, all delivery timelines are estimates only and are not guaranteed delivery commitments.

Orders may be delivered in multiple shipments depending on:

• product availability
• warehouse allocation
• order combinations
• logistics optimization
• packaging requirements

SHYFT shall not be liable for delays caused by courier companies, transportation disruptions, force majeure events, natural calamities, governmental restrictions, strikes, public holidays, or other circumstances beyond reasonable control.

Shipping Charges

Shipping charges, handling fees, COD charges, convenience fees, or promotional shipping offers may vary depending on:

• order value
• customer location
• shipping method selected
• promotional campaigns
• product category
• order weight or volumetric weight

Any applicable shipping charges shall be communicated during checkout before payment confirmation.

SHYFT reserves the right to modify shipping charges, delivery policies, or promotional shipping offers at any time without prior notice.

Cash on Delivery (COD)

Cash on Delivery (“COD”) may be available only in selected serviceable pincodes across India.

COD availability depends on:

• courier partner coverage
• operational feasibility
• order value
• customer history
• product category

Customers are required to make full payment before accepting delivery of COD orders. Refusal of COD orders at the time of delivery, repeated failed delivery attempts, or misuse of COD facilities may result in:

• restriction or removal of COD option for future orders
• cancellation of pending orders
• limitations on future purchases

SHYFT reserves the right to deny COD services at its sole discretion.

Order Tracking

Once your order has been dispatched, SHYFT will share shipment tracking details through email, SMS, WhatsApp, or other available communication channels.

Customers may track their shipments using the tracking link or AWB number provided after dispatch.

Tracking information may take up to 24–48 hours to reflect updated shipment movement after order dispatch depending on courier partner systems and operational updates.

Address Accuracy & Delivery Responsibility

Customers are responsible for providing complete, accurate, and serviceable shipping addresses along with valid contact information at the time of placing orders.

SHYFT and its courier partners shall not be liable for:

• failed deliveries due to incorrect or incomplete addresses
• incorrect contact details
• customer unavailability
• refusal to accept deliveries
• inability to contact customers
• non-serviceable locations

Additional shipping or reshipping charges may apply for orders requiring reattempted deliveries or address corrections after dispatch.

Undelivered, Failed Delivery & Reshipping

If delivery attempts fail due to customer unavailability, refusal, incorrect addresses, or inability to contact the customer, the shipment may be returned to SHYFT’s warehouse by the courier partner.

In such situations:

• reshipping charges may apply
• customized or embroidered products may not be eligible for cancellation
• refunds may be subject to applicable deductions
• additional verification may be required before reshipping

SHYFT reserves the right to determine eligibility for reshipping, refunds, cancellations, or store credits for undelivered orders.

Customized & Embroidered Products

Customized, embroidered, monogrammed, or personalized products may require additional processing timelines and quality checks before dispatch.

Since customized products are specially made for customers:

• cancellations may not be accepted after processing begins
• delivery timelines may be extended
• returns or exchanges may be restricted subject to applicable policy terms

Customers are responsible for reviewing embroidery details, spellings, sizing, and customization selections before placing orders.

International Shipping

At present, SHYFT primarily caters to customers within India. International shipping availability, if introduced, may vary depending on destination country regulations, shipping feasibility, customs requirements, duties, taxes, and courier partner availability.

Customers shall be solely responsible for:

• customs duties
• import taxes
• regulatory clearances
• local compliance requirements
• additional international shipping charges where applicable

Order Cancellations

Orders may only be cancelled before processing, customization, packing, or dispatch from our warehouse.

Once orders are dispatched, cancellation requests may not be accepted.

Customized or embroidered products may not be eligible for cancellation once production or customization work has started.

Refunds for cancelled prepaid orders shall generally be processed to the original payment method within applicable banking timelines.

Damaged Shipments & Missing Items

Customers are requested to inspect shipments immediately upon delivery.

If you receive:

• damaged packaging
• tampered shipments
• incorrect products
• missing products
• damaged items

please contact SHYFT within 48 hours of delivery by sharing:

• order details
• product photographs
• packaging images
• unboxing video where applicable

Failure to report shipment-related concerns within the specified timeline may result in rejection of claims.

Force Majeure

SHYFT shall not be liable for delays, delivery failures, or disruptions caused directly or indirectly by events beyond reasonable control including:

• natural disasters
• floods
• fires
• strikes
• transportation disruptions
• internet outages
• governmental actions
• pandemics
• political disturbances
• war
• public emergencies
• courier operational disruptions

Contact Information