Eligibility for Returns & Exchanges

SHYFT offers a one-time return or exchange request within 7 days from the date of delivery for eligible products.

To qualify for a return, exchange, replacement, or refund:

• the product must be unused, unwashed, unworn, and undamaged
• all original tags, labels, packaging, and accessories must remain intact
• products must not show signs of washing, stains, perfume, damage, alteration, or usage
• return requests must be initiated within the applicable return window
• products purchased during sale, clearance, promotional campaigns, combo offers, or customized orders may not be eligible for return or exchange unless defective or damaged

SHYFT reserves the right to reject returns that fail quality inspection after pickup or warehouse receipt.

Exchange Policy

Customers may request exchanges for:

• size or fit concerns
• incorrect products received
• damaged or defective products
• manufacturing defects

Exchanges are subject to stock availability. If the requested size or replacement product is unavailable, SHYFT may offer:

• store credit
• alternate product exchange
• refund where applicable

Only one exchange request may be permitted per order or product.

Return & Refund Policy

Eligible products may be returned within 7 days from delivery. Once returned products are received and successfully pass quality inspection, refunds shall be initiated to the original payment method or issued as store credit, depending on the payment mode and order type.

Refunds are generally processed within 5–10 business days after successful inspection of returned products.

For Cash on Delivery (COD) orders, customers may be required to provide valid bank account or UPI details for processing refunds.

Shipping fees, COD handling charges, gift packaging fees, and convenience charges may be non-refundable unless the return is due to an error from SHYFT.

Damaged, Defective or Incorrect Products

If you receive:

• damaged products
• defective products
• incorrect items
• incomplete orders
• missing products

you must notify SHYFT within 48 hours of delivery by sharing:

• order number
• product photographs
• packaging photographs
• unboxing/opening video where applicable

Upon verification, SHYFT may offer replacement, exchange, store credit, or refund at its sole discretion.

Failure to report issues within the specified timeline may result in rejection of claims.

Non-Returnable & Non-Exchangeable Products

The following products may not be eligible for returns, refunds, or exchanges:

• customized or embroidered products
• personalized apparel or accessories
• clearance or final sale products
• gift cards
• hygiene-sensitive products
• products damaged due to misuse, improper washing, negligence, or unauthorized alteration
• products returned without original tags or packaging

SHYFT reserves the right to determine final eligibility for all returns and exchanges.

Reverse Pickup

SHYFT may offer reverse pickup services in selected serviceable pincodes across India depending on courier partner availability.

Where reverse pickup is unavailable:

• customers may be required to self-ship products
• products must be securely packed
• customers must share shipment proof and tracking details

SHYFT shall not be liable for products damaged or lost during self-shipping by customers.

Cancellation Policy

Orders may only be cancelled before processing, packing, or shipment from our warehouse.

Once orders are dispatched, cancellation requests may not be accepted. Customers may instead initiate eligible return requests subject to policy conditions.

Refunds for cancelled prepaid orders shall be processed within applicable banking timelines.

Refusal of Returns

SHYFT reserves the right to refuse returns, exchanges, or refunds if:

• products fail quality inspection
• products are returned in used or damaged condition
• return requests are raised outside eligible timelines
• fraudulent activity or abuse of policy is suspected
• excessive or abnormal return behaviour is identified

All decisions regarding inspection and return eligibility shall remain final and binding.

Store Credit

In certain situations, SHYFT may issue store credit instead of monetary refunds.

Store credits:

• may carry validity periods
• are non-transferable
• may not be redeemable for cash
• may only be used for eligible future purchases on SHYFT platforms

Shipping Delays & Delivery Issues

Estimated delivery timelines are indicative and may vary due to:

• courier delays
• operational disruptions
• weather conditions
• regional restrictions
• public holidays
• unforeseen circumstances beyond reasonable control

SHYFT shall not be liable for delays caused by third-party logistics providers or force majeure events.

Fraud Prevention & Abuse

To maintain fair usage and platform security, SHYFT reserves the right to:

• deny returns from accounts showing suspicious activity
• cancel fraudulent orders
• request identity verification
• restrict abuse of promotional campaigns or refund policies

Misuse of discounts, refunds, exchanges, or promotional campaigns may result in account suspension or order cancellation.

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